FAQs

Simply browse our collection, select your preferred item, choose your size and color, then add it to your cart and proceed to checkout.

If you need to modify or cancel your order, please contact us as soon as possible. Once your order has been processed or shipped, changes may no longer be possible.

Once your order has been shipped, you will receive your tracking details so you can follow your order until it reaches you.

We currently deliver across Egypt. Any additional available shipping destinations will be shown during checkout.

Delivery times may vary depending on your location. Estimated delivery details will be provided when your order is confirmed.

Shipping fees are calculated according to the delivery location and will be displayed during checkout.

Yes. Returns and exchanges are accepted according to CIEL’s Return & Exchange Policy, provided that the item meets the required conditions.

Items must be unworn, unused, unwashed, and returned in their original condition with all tags and packaging intact.

Please contact our customer support team as soon as possible with your order details and photos of the item, and we will assist you.

Available payment methods will be displayed at checkout.

Yes. We are committed to providing a secure shopping experience, and payments are processed through secure payment methods.

Please refer to our Size Guide available on the website before placing your order.

Selected pieces may be restocked depending on availability. Follow CIEL on social media for restock announcements and new collection updates.

For any questions regarding your order, products, shipping, returns, or exchanges, you can contact our customer support team through the contact details provided on our Contact us page.

We’re here to help. Contact the CIEL Customer Support Team, and we’ll be happy to assist you.