We want you to be completely satisfied with your CIEL purchase.
Items eligible for return or exchange must be:
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Unworn and unused.
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Unwashed and unaltered.
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In their original condition.
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Returned with all original tags and packaging intact.
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Accompanied by proof of purchase or order details.
Items that do not meet these conditions may not be eligible for return or exchange.
Return and exchange requests must be submitted within 7 days of receiving the order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of receiving your order.
Please provide your order number along with clear photos of the item so our team can review the issue and assist you.
Refunds
Once a returned item has been received and inspected, eligible refunds will be processed according to the original payment method or the applicable refund method.
Processing times may vary depending on the payment provider.
Shipping and delivery fees are non-refundable, unless the return is due to an error from CIEL.